Upskill Universe Case Study – Near-shoring LXP Support

See how Understanding Solutions helped Upskill Universe streamline operations and enhance scalability through fractional, nearshored consulting. By improving workflows, documentation, and team capability, we delivered rapid operational gains, empowered internal teams, and strengthened client satisfaction - all with flexible, cost-efficient expertise.

The Challenge the Client Faced

Upskill was operating in a fast-moving, resource-constrained environment. While core business functions were running, there were gaps in process efficiency, documentation, and team capability that limited their ability to scale effectively. Without external support, incremental improvements risked being delayed or deprioritised in favour of day-to-day tasks.

Our Solution

Understanding Solutions deployed two fractional consultants via our nearshoring model - one in the UK and one in Europe. Each worked an agreed number of hours, staggered throughout the week, giving Upskill full flexibility to scale the resources up or down according to their needs and changing budgets.
The consultants quickly integrated into Upskill’s day-to-day operations, maintaining service continuity while identifying opportunities for meaningful improvement. They focused on high-impact initiatives such as streamlining reporting processes, optimising workflows, creating clear documentation and SOPs, and mentoring internal staff to enhance capability.
In addition, Understanding Solutions worked closely with Upskill’s new clients, understanding their needs and expectations for Upskill’s product. They implemented improvements that enhanced the client experience, ensuring that internal operational enhancements directly translated into tangible benefits for Upskill’s customers.
Throughout the engagement, knowledge transfer was embedded in every task, leaving Upskill empowered to continue building on the improvements independently. Even with fractional resources, the consultants delivered rapid, iterative improvements, prioritising work that created immediate operational value while laying the foundation for long-term enhancements.

The Impact

The engagement delivered measurable improvements to Upskill’s operations and client experience. Reporting processes became more accurate and timely, workflows were standardised across teams, and internal staff were upskilled to continue building on the enhancements independently.
By aligning internal improvements with client needs, Upskill strengthened its service delivery and client satisfaction. The fractional, nearshored resources provided flexible, cost-efficient expertise, enabling Upskill to achieve outcomes that would have been difficult or slow to reach with internal resources alone. By the end of the engagement, Upskill was left with stronger processes, improved team capability, and the confidence to scale efficiently in the future.