Our contact details 

Name: Understanding Recruitment Ltd

Address: Abbeyview, 38-40 The Maltings, St Albans, Hertfordshire, AL1 3HL

Phone Number: 01727 807 090

E-mail: gdpr@understandingrecrutiment.com

Version: June 2021

Who we are and what we do

Understanding Solutions is a consultancy/Statement of Work division of Understanding Recruitment Ltd who are a recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business).

We collect the personal data of the following types of people to allow us to undertake our business;

Prospective and engaged associates for consultancy;

Prospective and placed candidates for permanent or temporary roles;

Prospective and live client contacts;

Supplier contacts to support our services;

Employees, consultants, temporary workers;

We collect information about you to carry out our core business and ancillary activities.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Our nominated representative is Lisa Booth.

Purpose of this policy

Understanding Recruitment Ltd has a phone system capable of recording incoming and outgoing calls. Like standard practice within many organisations, we utilise phone recording to aid with training, monitoring and compliance purposes.

In order to maintain the highest levels of services, we need to record telephone calls and retain them for a period of time on occasion.

Understanding Recruitment shall ensure that the use of these recordings is fair and comply with the requirements of the relevant legislation. This includes:

The Data Protection Act 2018

The General Data Protection Regulation 2018

The Telecommunications (Lawful Business Practice) (Interception of Communications Regulations) 2000

The Regulation of Investigatory Powers Act 2000

The Telecommunications (Data Protection and Privacy) Regulations 1999

The Human Rights Act 1998

Scope of policy


Some of Understanding Recruitment’s calls whether incoming or outgoing will be recorded. Under normal circumstances a call will not be retrieved, monitored or retained for longer than 90 days unless:


It will aid standards in call handling through use in training and coaching our employees

It is necessary to investigate a complaint

It is required to be used as evidence in a legal dispute

There is a threat to the health and safety of employees or visitors or for the prevention or detection of crime

It is necessary to check compliance with regulatory procedures

If it becomes clear that a communication is private, then the conversation will not be included in routine audit and reviews

If the person making the call says that they do not wish to have their call recorded, the call will be ended and any recording deleted

The collection of data through recordings 

Personal data collected in the course of recording activities will be processed fairly and lawfully in accordance with data protection law and our privacy policy. It will be:

adequate, relevant and not excessive

used for the purpose(s) stated in this policy only and not used for any other purposes

accessible only to administrative/managerial employees as part of training and coaching process

treated confidentially

stored securely

not kept for longer than necessary and will be securely destroyed once the issue(s) in question have been resolved/the purpose has been fulfilled.

Legal basis for processing data through recordings 

Under the General Data Protection Regulation (GDPR), the main lawful bases we rely on for processing the information mentioned above are:

Necessary for the purposes of legitimate interests

Article 6(1)(f) of the GDPR says that we can process your data where it "is necessary for the purposes of the legitimate interests pursued by [us] or by a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of [you] which require protection of personal data."

After undertaking a legitimate interest assessment, we do not believe that the processing of your data for the purposes we have outlined in the policy prejudice individuals. We believe that processing your data the way we do allows us to provide you with a more professional and efficient recruitment services. You do, however, have the right to object to us processing your information on this basis. Recording phone calls allows us to provide better training and coaching to our employees and improve our services to candidates, prospectus candidates, clients and prospectus clients. Additionally, recording phone calls also allows us to evaluate the quality of service we are providing and whether our compliance is being maintained, protecting our reputation and allowing us to address any dispute or query which may arise.

Necessary for compliance with a legal obligation

We are subject to certain legal requirements which may require us to process your personal data. We may also be obliged by law to disclose your personal data to a regulatory body or law enforcement agency;

Your rights 

If at any time you do not wish for your phone call to be recorded, please inform the member of the Understanding Recruitment team that you are speaking with. Further to that, you have the right to request us to erase your personal information in certain circumstances or to ask us for copies of your personal information. More information around your data protection rights can be found in our privacy policy.

Changes to our policy

Any changes we make to this policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes.



Questions, comments and requests regarding this policy are welcomed and should be addressed to gdpr@understandingrecruitment.com