Omniplex Learning Case Study - SharePoint & Intranet Architecture

Discover how Understanding Solutions helped Omniplex Learning modernise its SharePoint and intranet architecture. Through expert-led discovery, improved governance, and a clear information structure, we streamlined workflows, reduced duplication, and empowered teams to manage and scale their collaboration systems with confidence.

The Challenge the Client Faced

Omniplex was looking to modernise their internal collaboration and knowledge management systems. Their existing SharePoint and intranet environment had grown organically over time, resulting in inconsistent site structures, fragmented document libraries, and inefficient processes. Employees were struggling to find information quickly, duplication was common, and there was no clear governance around content management. The lack of clarity not only slowed internal workflows but also risked non-compliance with document retention policies. Omniplex needed a partner who could bring structure, expertise, and practical solutions to help their teams work smarter and more efficiently.

Our Solution

Understanding Solutions deployed an experienced SharePoint architect to assess the existing environment and provide strategic guidance for both immediate improvements and longer-term architectural changes. The engagement began with a comprehensive discovery phase, mapping the current intranet and SharePoint usage, identifying pain points, and documenting requirements for future governance and scalability.
Understanding Solutions worked closely with stakeholders to design a clear, consistent information architecture, reducing duplication and making content easier to locate. Governance frameworks and permissions structures were recommended to improve compliance and security, while opportunities to automate repetitive workflows were identified to enhance efficiency across teams. Throughout the project, workshops and prototypes allowed the client to see proposed changes in action, refine solutions, and ensure that the recommendations were both technically robust and aligned with how teams actually worked day-to-day. Detailed documentation and knowledge transfer were provided to internal staff, empowering Omniplex to maintain and evolve the system independently.

The Impact

By the end of the engagement, Omniplex had a streamlined, well-governed SharePoint environment and intranet architecture that supported both immediate operational needs and long-term scalability. Teams could access content faster, workflows ran more efficiently, and the new governance structures reduced errors and confusion around permissions and content ownership.
The client gained not only a technically improved platform but also the confidence to manage and extend it themselves. Through hands-on workshops, documentation, and knowledge transfer, internal teams were upskilled and empowered to implement further changes without external support. The engagement transformed the intranet from a fragmented, cumbersome system into a scalable, structured, and user-friendly platform - delivering tangible improvements in productivity and collaboration across Omniplex.