LRQA Case Study – Post-M&A Integration Office

LRQA faced challenges integrating Ergon Associates after acquisition, struggling with misaligned processes and stakeholder engagement. Understanding Solutions implemented a structured, phased approach with strong governance and clear accountability. Within 40 days, they established an effective integration office, clarified processes, and set LRQA on course for long-term success.

The Challenge the Client faced

Following its acquisition of Ergon Associates, LRQA faced the complex task of integrating two organisations with differing processes, systems, and cultures. The client needed to establish a Post-M&A Integration Office to oversee the entire process, manage cross-functional dependencies, and ensure that strategic objectives were achieved.

Complicating matters, some internal stakeholders requested activities but did not engage with the outputs, creating potential inefficiencies and diverting attention from the integration’s critical objectives. LRQA required expert support to navigate these challenges and drive the integration forward in a structured, measurable way.

Understanding Solutions’ Approach

Understanding Solutions took a phased, structured approach to address LRQA’s integration needs. The engagement began with a discovery phase, where workshops and Q&A sessions were conducted to gain a complete understanding of the current state and the desired outcomes. This insight informed a detailed delivery plan, which mapped cross-functional dependencies, defined responsibilities, and prioritised key integration activities.

A robust governance framework was implemented to maintain oversight and ensure accountability across all teams. Understanding Solutions worked closely with stakeholders to manage expectations, identify blockers, and provide hands-on guidance where needed. Handover activities were carefully planned, allowing LRQA to sustain momentum and maintain operational continuity beyond the engagement period.

The Outcome

Within the first 40 days of the integration (part of a 100-120 day programme) significant progress was made. Foundational processes were clarified, cross-functional dependencies were mapped, and the integration office was established as a central point of accountability.

Understanding Solutions' expertise helped LRQA navigate challenging stakeholder dynamics, resolve conflicts efficiently, and maintain focus on high-impact activities. The client consistently recognised the professionalism and effectiveness of the support provided. By establishing clear processes, governance, and reporting structures, Understanding Solutions enabled LRQA to continue their integration journey with confidence, laying the groundwork for measurable success over the next 1-3-5 years.